Two locations in Tassin-la-Demi-Lune, shared offices, three meeting rooms, a conference room for rent and an events program. Members book without paying anything online, visitors pay right away. All without two websites, two catalogs or any manual work.
Members and visitors don't book the same way
A member's plan covers their slot, or the booking goes on their consolidated monthly invoice: they shouldn't pay anything online. Non-member visitors, on the other hand, pay right away. Both journeys have to coexist on the same website, with the same catalog, without a single booking needing manual rework.
- An unconfirmed quote doesn't block any availability. Until the booking is confirmed, the room stays up for sale: two customers can book the same slot. This is structural, not a configuration issue.
- Rentals assume a pickup and a return entered by hand. That makes sense for equipment, but not for a room nobody hands over in person.
- Payment methods are shown to everyone. There's no way to limit deferred payment to members only.
- An offline payment waits for actual collection before confirming. A member's booking would stay pending instead of being secured.
Six modules, four of them written by us
Project details
- Online booking website, two locations managed in a single database
- Separate journeys for members and visitors
- Automatic monthly invoicing based on actual use of rooms and events
- Online registration tailored to the participant's status
- Price lists by subscription plan
- Brand guidelines applied to the website and documents
- Email templates in the brand's colors
- Maintenance of all the modules developed
Two clicks for a member, an online payment for a visitor
The slot is blocked as soon as it's requested, members never re-enter their card, and bookings no longer need any manual rework, whatever the customer's profile.
Do you sell time, rooms or time slots?
Online booking almost always hits the same wall: the standard setup assumes a single type of customer. As soon as there are two, you have to dig into the mechanics underneath.
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