Privacy policy
What data we collect, why, how long we keep it, and what your rights are.
Data controller
HORS DU COMMUN
49 avenue Rosa Parks
69009 Lyon, France
SIREN 901 148 817, Lyon Trade and Companies Register (RCS)
EU VAT number FR09901148817
For any question about your data
contact@hors-du-commun.fr
What data, and why
You fill out a form
Name, email address, phone number, company and the content of your message. We use this data to respond to your request, prepare a proposal and handle sales follow-up. Legal basis: your request and our legitimate interest in following up on it.
You download a resource
Your email address and company allow us to send you the requested document and, if you have consented, our future content on the same topic.
You book a meeting
Your contact details, the chosen time slot and the purpose of the meeting, so we can organize it and send you the corresponding invitation.
You become a client
Your contact details, your company's details, your quotes, contracts, invoices and communications related to the project. Required to perform the contract and meet our accounting obligations. Electronic signature keeps the timestamp and the IP address used, which serve as proof of your commitment.
You contact us by phone
Our phone system records the date, time, duration and calling number, so we can follow up on requests and link the call to your file. Conversations are not recorded.
You open a support ticket
The content of your request, the files you attach and the history of communications, so we can resolve the issue and keep a record of your file.
You sign up for a workshop
Your registration allows us to organize the event, send you practical information and, where applicable, collect your feedback after the session.
You apply for a job with us
Your application, your résumé and communications related to recruitment, kept for the duration of the process and then, with your consent, in our talent pool.
How long we keep it
| Prospects and requests with no follow-up | 3 years after the last contact |
| Client files, contracts and invoices | duration of the project, then 10 years |
| Support tickets | duration of the relationship, then 3 years |
| Call log | 1 year |
| Unsuccessful applications | 2 years, unless you object |
| Newsletter | until you unsubscribe |
| Analytics cookies | 13 months maximum |
Who has access to your data
Your data is accessible to the Hors du Commun team, only to the extent required for their work. It is never sold, rented or transferred to third parties for commercial purposes.
Some of our providers may transfer data outside the European Union. These transfers are covered by the safeguards set out in the General Data Protection Regulation (GDPR), in particular the European Commission's standard contractual clauses.
Our technical providers
| Odoo S.A. | website hosting and management software |
| email, analytics and advertising | |
| Telavox | business phone service |
| Accounting firm | bookkeeping |
Cookies and analytics
Our website sets cookies required for it to work, as well as analytics and advertising cookies provided by Google, which help us understand how our pages are viewed and measure the performance of our campaigns.
You can opt out of analytics through your browser settings, or by installing the opt-out add-on provided by Google.
Content from other websites
Some pages may include content hosted by third parties, such as a video, a meeting booking form or a map. This content behaves as if you were visiting the website in question directly, which applies its own privacy policy.
Your rights
You have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to set instructions regarding what happens to it after your death. When processing is based on your consent, you can withdraw it at any time.
To exercise these rights, write to us at contact@hors-du-commun.fr. We may ask for proof of identity if there is reasonable doubt, and we respond within one month.
If, after contacting us, you believe your rights are not being respected, you can file a complaint with the CNIL (Commission nationale de l'informatique et des libertés, France's data protection authority), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.
Last updated: August 2026.